Refunds & Cancellations
The Glisten Co team is here to be flexible, but we have some rules.
Our policies are designed to promote a reliable, consistent experience for customers and pros alike.
While we know schedules can change quickly, rescheduling or skipping a booking with short notice causes professionals to lose valuable work. Therefore, fees apply when bookings are cancelled or rescheduled within less than 24 hours of your booking's start time.
Please note that if service is cancelled with less than 24 hours notice, OR we are unable to access the home upon arrival, OR we are turned away at the door, a cancellation/lockout fee equal to half the service price will be charged to the credit card on file.